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Quite Impressed

Wednesday, December 24, 2008
It happened again yesterday. I had yet another flat tire on my car. I had my chains on the front tires (which are getting to the point of needing to be replaced) and my nice new(er) tires on the rear.

The tire in question (on the rear) had been low on air before, but it seemed an isolated incident best explained by outside circumstances; with the inclement weather, I wasn't sure if the cold air combined with the pressure on the sidewall from perhaps sliding a little into a parking space hadn't combined to allow air to leak out of the tire. The tire seemed fine for a couple days. Then, yesterday, it was flat.

Of course, I didn't notice that it was flat at first. Since the flat part was buried in the snow, even though I glanced at it I couldn't tell that there was very little - if any - air in it. There was also enough ice and snow on the road that the tire - stuck in it's flat shape by the cold - didn't even rotate, it was just sliding. I didn't notice anything was wrong until I got on pavement and my chains started slipping. I pulled over almost immediately and discovered the tire was flat.

Skipping forward in the story, I ended up at Les Schwab with a flat Les Schwab tire. In the past year and a half I've had three flat tires, and they've all been on Les's tires. Probably coincidence. Anyway, this post is about the Les Schwab service.

Every time I go there, I've been well taken care of. I don't just leave as a satisfied customer, I leave as an impressed customer. In this case, they found a screw in my tire (explaining the flat) and then, since it wasn't immediately discovered, they found a gash in the sidewall, probably caused by the rim when it was dragged. Since the tire was under warranty, they replaced and reinstalled it at no cost to me. They explained what happened, I signed off on getting a new tire, and was sent on my merry way.

Les Schwab, as a company, has always treated me well. They've consistently exceeded my expectations, and I've been quite happy with the service I've received. The slight difference in initial tire price is more than made up for in the difference in service; and I approve. As long as I can afford it, I plan on being a Les Schwab customer.

... And that's as great an endorsement as I've probably ever given a company.


Blogger Julien Chambers said...

I concur... I've been a die hard Les Scwab customer for years. They're one of the few places where not only is the service excellent, but it's CONSISTENTLY excellent regardless of which store you go to.

10:01 AM, January 02, 2009  

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