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Friday, September 14, 2007
It should be pretty common knowledge at this point that I'm a Mac user. Not gonna change that - I generally love my Mac. However, my MacBook Pro (first generation) has not been without its fair share of issues. The latest one is starting to frustrate me.

I've tried to call AppleCare but I can't just sit on hold for 15 minutes (or more) waiting for someone to answer. I looked at their "contact" page, and saw "AppleCare Support". Well, they just want website feedback it turns out, but I tried leaving them a message. No dice, I clicked "Submit" and got an error.

So I now turn to the 'tubes and post my grievance in view of everyone, hoping that the sheer act of venting will give me patience to figure out how to get ahold of them.


I have a MacBook Pro that's not allowing me to use the battery for more than about 40% of its charge before it shuts down on me (it does NOT go to sleep.) Gosh, this sucks a lot when I'm working on a paper or project for school. So I try calling AppleCare two days in a row (since I did shell out for the extraordinarily expensive - albiet generally useful - extended warranty.) Being a starving student, I have very finite daytime minutes on my cell phone and CANNOT sit on hold for "15 minutes or more" hoping that someone will answer. (Yes, I've tried rebooting. Yes, I've reset the PRAM.) I'm also about an hour away from the nearest Apple Retail Store. Can someone help me with my options?

Thanks in advance. I'm sending this through your "Website" feedback since I can't sit on hold to tell you your hold times are unacceptably long.)

- Burton Simmons


Blogger Laura said...

try going to the crapple store?

5:33 PM, September 15, 2007  
Anonymous Anonymous said...

Guess service isn't better on either side of the fence. Kind of sad to hear this since I thought that Apple would have done customer service right. I mean... why on earth would anyone use a Mac if the service was bad? :)

8:33 AM, September 17, 2007  
Blogger Burton said...

So I actually called Apple this morning... I guess the queues are shorter in the AM. They're going to send me a replacement battery. We'll see if that fixes it.

1:54 PM, September 17, 2007  
Blogger Julien Chambers said...

Could be worse... one of my coworkers has established an average hold time of over three hours (no I'm not exagerating, trust me, I wish I was) before reaching someone at Symantec. And that was for a "Critical" issue. And once he did finally reach someone, all they did was take his information and tell him someone would call him back on the issue. I'm not sure, but I think he might still be waiting for that call.

6:50 AM, September 19, 2007  
Blogger Burton said...

For the record, the replacement battery they sent me arrived a day after I called and seems to be working fine.

12:13 PM, September 20, 2007  

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